Consumer Advice

Our Trading Standards team works to help promote a fair and safe trading environment across Gwynedd. We do this by supporting customers as well as businesses in an impartial way.  Our role is to safeguard the interests of consumers and the county’s business community.

How can we help you?

Contact us if you would like advice or have witness any criminal or dishonest trading practices including;

  • rogue trading
  • sale of dangerous goods
  • car clocking
  • fake goods
  • sale of alcohol and tobacco to under 18’s
  • livestock welfare issues
  • miss-described goods
  • out of date food
  • loan-sharks
  • scams and fraud
  • advertising and description of goods or services
  • safety of consumer goods
  • estate agents
  • credit and loans
  • weights and measures equipment
  • hallmarking and counterfeit goods
  • animal health
  • underage sales
  • pricing
  • licensing of fireworks storage and petrol stations.

 

Contact Details

  • E-mailsafmas@gwynedd.llyw.cymru
  • Phone: 01766 771 000
  • Address: Gwynedd Council's Headquarters, Castle Street, Caernarfon, Gwynedd, LL55 1SE

All information we receive is recorded on our systems for analysis and where required an investigation will be carried out. For further free impartial advice, contact the Citizens Advice Consumer Service:

  • Phone: 03454 04 05 06 

In turn the Citizens Advice Consumer Service will inform the Trading Standards Unit of any complaint which requires further action from our service.

Looking for support?

We support consumers within Gwynedd through:

Thinking about buying a puppy?

There are several things to consider before buying a pup, but be careful that you aren't being scammed by illegal puppy farms!

Useful Websites

Bird Flu

Buy with confidence scheme

How can you find a reputable trader?

Looking for a trader you can trust?

Buy With Confidence is one of the largest local authority assured trader schemes in Wales and England. Gwynedd Trading Standards have introduced Buy With Confidence to provide consumers with a choice of approved traders that will protect you as a consumer.

Further Information