Help with bills (electricity, gas, tax, water)

Anyone can fall behind on bills, but it’s NEVER too late to ask for help and advice.

If you are having trouble paying your bills, contact your suppliers / creditors to discuss your concerns. Advice from Ofgem.

Cyngor Gwynedd can help you with household bills with these payments:

• Council Tax Reduction If you are having trouble paying your Council Tax bill contact us
• Housing benefits
• Discretionary Housing Payments (DHP)
• Energy in the home

 

Help with water bill

• Social Tariff for your water

Help with phone and broadband bill 

• Social Tariff on phones and internet

 

Free SIM cards

Do you need help to access the internet on your mobile phone? You can apply for a free SIM card at any Gwynedd Library. 

• You must be over 18 years of age, and live, study or work in Gwynedd
• The SIM cards work with phones or tablets that have a cellular connection i.e able to make phone calls.
• .O2, Three and Vodafone SIM cards are available and requests can be made on behalf of an individual or self-referral.
• SIM cards can be sent by post or an individual can collect the card from any library in Gwynedd by prior arrangement.
• For further information please contact: llyfrgelloedd@gwynedd.llyw.cymru

 

Help to go online

Don't forget that there is free access to computers and the internet at all Gwynedd Libraries. 

Or contact Gwynedd Digidol to get personal help to do more online, or to borrow a device and data

• digitalgwynedd@citizensonline.org.uk
• 0808 196 5883. 

 

Emergency Assistance Payment (EAP)

A grant to help pay for essential costs, such as food, gas, electricity, clothing or emergency travel if you:

• More information and apply online

 

Support Schemes

Full details of the support schemes available from the UK Government are on: 

• helpforhouseholds.campaign.gov.uk 

 

Community Hubs

Help and information on food, energy and money is also available through the hub in your local area:

• View community hubs contact details